THE CENTRE STONE

This is usually where the bulk of the investment lies. Choosing the perfect gem for your engagement ring is an important decision and can be confusing and expensive. Is it worthwhile to invest in natural diamonds? Are lab diamonds a better option? What about salt and pepper diamonds, or moissanite? Or wait… what about a coloured gemstone? With so many options available the decision can be daunting. But don't worry, we've got your back! We’ll be your human Google and provide you with all the facts, leaving you confident and informed about your choices.

ACCENT STONES

The size and number of accent stones required for a design will affect the cost, however, if the overall size of a ring is an important factor accent stones can offer huge savings when compared to a larger single centre stone.  

METAL TYPE

Your choice of metal affects the durability as well as the cost of your engagement ring. We’ll discuss all the details as part of our initial consultation so you can make an informed decision.

THE INTRICACY, COMPLEXITY, AND WEIGHT OF THE RING

The intricacy and complexity of a design can sometimes result in higher costs due to increased metal weight, labour costs for hand assembly, hand finishing and/or crafting sculptural elements.

On most occasions, the cost will be less or equal to what you will pay for an engagement ring off a shelf in a retail store. Considering your custom ring will be truly unique, designed and made especially for you, there is absolutely no comparison. Investing in custom jewellery always offers the best value for your money.

Our engagement rings are made from scratch, designed to your specific requirements, and made just for you. Please allow a timeline of 4 to 6 weeks for custom-made engagement rings.

The duration depends on how busy we are and how long it takes to finalise your design and/or source your ideal diamonds and/or gemstones. Typically, a custom engagement ring will be ready for delivery within 3 weeks from receiving your deposit to secure your diamonds or gemstones. Should you require a shorter timeline, please enquire with us and we will advise if we are able to accommodate you.

When it comes to the custom jewellery experience at Alloy Jewellery Gallery you'll be working with Edna, the owner and founder. As an award-winning jewellery designer with over 20 years’ expertise in the design and manufacture of fine jewellery, you’re assured of being in good hands.

Yes, we issue valuation certificates with all our custom-made engagement rings.

Yes, we love breathing new life into heirloom pieces, sentimental items, or pieces you no longer wear. All gemstones not supplied by us will be inspected for visible damage prior to removing them from your old jewellery, and we will notify you if the gems are not suitable for use. Chips and damage to gemstones may however not always be visible prior to removing them from their settings and we cannot guarantee that some gems will not chip when removing them.

Please note that although we take the utmost care when working with gemstones/diamonds supplied by you, we do not accept any liability for loss or damage to gemstones/diamonds not supplied by Alloy Jewellery Gallery.

All our diamonds over 0.30ct are certified and sourced from legitimate sources. We do not keep any diamonds in stock as we source all our diamonds according to the exact requirements of our clients.

No, we do not stock ready-made engagement rings. All our engagement rings are designed and made to order, and all diamonds and gemstones are sourced specifically for each design on behalf of our clients.

We offer one free resize on all our engagement rings provided that the ring is suitable for resizing and the difference is no more than two ring sizes larger or smaller.

Some rings may not be suitable for resizing. If we make a ring for you that is not suitable for resizing, we will advise you of this during the design process and assist you to make sure that we get the ring size 100% right from the start.

Any rings that must be remade due to incorrect ring sizes supplied by the client, will incur additional costs to remake.

If you are within South Africa, we’ll send you an Alloy Jewellery Gallery ring sizing kit, free of charge, and we’ll provide you with detailed instructions for use.

The second-best option would be to pop into your local jeweller to have your finger measured, taking the width of the ring into account. Ring sizes become larger in relation to the width of a ring. We recommend getting your finger measured by more than one jeweller as ring sizing kits are not always perfectly calibrated.

We do not accept responsibility for incorrect ring sizes supplied to us by clients and depending on the design of the ring, there may be a resizing or remaking cost involved.

All Alloy Jewellery Gallery custom-made pieces are considered final sale and cannot be returned.

Our custom jewellery is inspired by you, designed for you, and made just for you. It is unique to your specific style and requirements. Most of our diamonds and gemstones for custom orders are sourced and purchased specifically for each design on our customers' behalf. Because of that, we do not accept returns or offer refunds or cancellations after you’ve made payment to secure your diamond(s)/gemstone(s) or accepted our final quote to begin production (whichever comes first).

We guarantee that your final jewellery item will match the CAD drawing and 3D renders we submit to you of the final design you approved prior to starting production. This includes the actual dimensions of the item, gemstone specifications and metal choice.